Child Helplines during COVID-19

Child helplines exist in many countries around the world, offering a vital source of support to children and young people in distress. In many cases child helplines also represent an essential component of national child protection systems, bringing together a variety of actors to safeguard children in need. The COVID-19 pandemic has both heightened demand for child protection services and required organisations to adapt their work in order to continue to provide support to children, families and communities.

In these Practitioner Guidance Papers we share the approaches of five Family for Every Child members in adapting existing helplines or setting up new ones during the COVID-19 pandemic: Voice of Children in Nepal; Butterflies in India; Jordan River Foundation in Jordan; METAdrasi in Greece; and Praajak in India.

For comprehensive and practical advice on setting up a child helpline and adapting existing helplines to support children and families during the COVID-19 pandemic, see the Technical Note on Child Helplines and the Protection of Children during the COVID-19 Pandemic produced by the Alliance for Child Protection in Humanitarian Action, Child Helpline International, Child Protection Area of Responsibility and Unicef.

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Case Study 1: Voice of Children

Nepal

ENGLISH

CHL Practioner guidance paper_VOC_Englis

ESPANOL

CHL Practioner guidance paper_VOC_ESPANO

Case Study 2: Jordan River Foundation

Jordan

ENGLISH

CHL Practioner guidance paper_JRF_Englis

ESPANOL

CHL Practioner guidance paper_JRF_ESPANO

Case Study 3: METAdrasi

 Action for Migration and Development, Greece

ENGLISH

CHL Practioner guidance paper_METADRASI_

ESPANOL

CHL Practioner guidance paper_METADRASI_

Case Study 4: Praajak

India

ENGLISH

CHL Practioner guidance paper_PRAAJAK_En

ESPANOL

CHL Practioner guidance paper_PRAAJAK_ES

Case Study 5: Butterflies

India

ENGLISH

CHL Practioner guidance paper_BUTTERFLIE

ESPANOL

CHL Practioner guidance paper_BUTTERFLIE